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Residents still waiting for answers on postal service

Postal service along a stretch of North Kelly Road remains in limbo two months after door-to-door delivery was cut due to safety concerns.
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Postal service along a stretch of North Kelly Road remains in limbo two months after door-to-door delivery was cut due to safety concerns.

About 30 residents in the vicinity of Springwood Elementary School must continue to pick up their mail at the post office on Fifth Avenue downtown, a 15-20 minute drive away.

And even then, there is no guarantee it will be worth the trip.

Joyce Miller, a senior living in the 9100 block where she and her husband are housebound due to the COVID pandemic, has been able to get a neighbour to pick up her mail.

It seemed to go well initially, but when the neighbour made the trip in late January, there was nothing waiting for Miller despite the fact she relies on the mail to get her bills. A week later, the neighbour made the trip again and this time came back with 60 pieces for Miller.

"You should see the stack of mail I got here, it is unbelievable," she said.

Miller and her neighbours received a notice on Dec. 18 saying the service has been put on hold.

Traffic congestion, vehicle speed, and the street width were raised as the points of trouble in the notice. Miller prefers to see a return of service but if that doesn't happen, she noted that there are superboxes on Zral Road just a two-minute walk away from where she lives and she would be happy with that.

In an email sent this week, Canada Post spokesperson Nicole Lecompte said the safety review has been completed and officials are now working on a permanent solution for the residents of North Kelly Road.

"We will communicate with our customers as soon as a decision has been made. We appreciate your patience and understanding at this time," Lecompte said.